Service Exchange – Privacy Policy

Last Updated: December 2025

At Service Exchange, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and secure your data when you visit our website or use our services. By using our website or services, you agree to this Policy and the processing of your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information

We may collect information you provide directly, including:

  • Name, email address, and phone number

  • Company or service-related information (if applicable)

  • Service requests, enquiries, or orders

  • Payment or billing information

  • Details submitted via contact or enquiry forms

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address and browser/device information

  • Pages visited and time spent on the site

  • Cookies and analytics data

2. How We Use Your Information

We process your Personal Information to:

  • Respond to enquiries and manage service requests or orders

  • Communicate updates, notifications, or marketing content (unless you opt out)

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

3. Cookies

We use cookies to:

  • Enhance your browsing experience

  • Analyse website traffic and usage

  • Remember user preferences

You may disable cookies in your browser, but some features may not function properly.

4. Sharing Your Information

We do not sell your Personal Information.
We may share your data with:

  • Trusted service providers assisting with website operations or service delivery

  • Regulatory or law enforcement authorities if legally required

  • Third parties involved in providing services or products to you

All third parties are required to maintain confidentiality and only use your information for approved purposes.

5. Security & Storage

We take reasonable technical and organisational measures to protect your Personal Information from loss, unauthorised access, or misuse.
We retain your information only as long as necessary for operational, legal, or business purposes.

6. Your Rights

You have the right to:

  • Access your Personal Information

  • Request corrections or updates

  • Request deletion where legally permitted

  • Opt out of marketing communications

  • Withdraw consent at any time

Requests can be submitted via our contact page or email.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version on our website will apply.

8. Contact Us

For questions or concerns regarding this Privacy Policy:
Email: [Insert Contact Email]
Website: https://serviceexchange.co.za